Epson Perfection 4490 is not found

Problems with installing SilverFast
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Dmitry
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Posts: 1
Joined: Sat Dec 23, 2006 12:27 pm

Epson Perfection 4490 is not found

Postby Dmitry » Sat Feb 24, 2007 12:21 pm

Dear Sirs

Today I downloaded new Silverfast SE+ 6.5.0r4 stand alone for my Epson Perfection 4490 Photo and installed it on WinXP instead of 6.5.0r3d. And this new version definitely doesn't find the scanner. But the old version and native Epson software do it easily without any troubles! What is the reason?

Best regards,
Dmitry Pankin
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antoine.brisebard
SilverFast Beginner
Posts: 23
Joined: Sat Nov 04, 2006 4:38 pm

Postby antoine.brisebard » Mon Feb 26, 2007 4:41 pm

...same thing with epson 4180 and xp home --> scanner not found.
problem exists since upgrading to 6.5.0 r4.

scanning with original epson drivers works!


antoine
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Zeek
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Posts: 1
Joined: Tue Feb 27, 2007 12:32 am

Postby Zeek » Tue Feb 27, 2007 2:55 pm

Same problem here.. Just got a 4490 over the weekend and the Epson drivers work fine. But SilverFast says it can not find the scanner.
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antoine.brisebard
SilverFast Beginner
Posts: 23
Joined: Sat Nov 04, 2006 4:38 pm

Postby antoine.brisebard » Thu Mar 01, 2007 7:05 pm

no answer from staff; not even one line "we realized there is a probleme with several scanners"...

shoddy support; lots of threads with no reaction from stuff here.

antoine
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antoine.brisebard
SilverFast Beginner
Posts: 23
Joined: Sat Nov 04, 2006 4:38 pm

problem solved

Postby antoine.brisebard » Mon Mar 12, 2007 8:03 am

version 6.5.0r4a solved my problem scanner not found!

antoine
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