Another version of the serial number problem

Problems with installing SilverFast

degrub
SilverFast Master
SilverFast Master
Posts: 597
Joined: Fri Dec 21, 2001 1:00 am
Location: Texas

Another version of the serial number problem

Postby degrub » Sat Aug 24, 2002 4:34 am

i was one of the early downloaders of Ai 6 for the Nikon LS4000 with IT8 before the warning was put up. Somehow i entered the feature CD serial number from 5.5 and got my new serial number for Ai 6. When i tried to serialize, it told me that the new serial number was only good for features and not the base product. Help !
i can be reached at degrub@flash.net

thanks,
Frank

LSI_Support
LSI Staff
LSI Staff
Posts: 491
Joined: Mon Jun 18, 2001 1:00 am

Postby LSI_Support » Mon Aug 26, 2002 8:58 am

e-mail is on the way.

Cory Cooper
SilverFast Beginner
Posts: 13
Joined: Sun Feb 03, 2002 1:00 am

Postby Cory Cooper » Tue Aug 27, 2002 11:02 am

I have the same problem. i sent an e-mail to support, but haven't received a response for a few days.

I purchased and downloaded AI6 upgrade for my Epson 2450 Photo and I get the same error - serial number is only good for add-ons. I entered the IT8 serial number when purchasing.

My e-mail is coryleecooper@aol.com

Thanks in advance...I am dying to work with the new version.

Cory

degrub
SilverFast Master
SilverFast Master
Posts: 597
Joined: Fri Dec 21, 2001 1:00 am
Location: Texas

Postby degrub » Tue Aug 27, 2002 11:34 pm

Thanks. It worked ! THanks to the development/upgrade team for an excellent upgrade.

Frank


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