[jkapa]

Hi

Just downloaded a demo of SF Ai and was really looking forward to try it but can?t get it to work. I?ve already tried the Photoshop plug-in and the Twain.

My OS is XP and Microtek Filmscan 1800 - the install files I?ve downloaded are according to this. The weird thing is that in CyberView (Microtek?s software) it?s recognized instantly. Also upon the error box (the csanner not found error) it tells me to check the log file but it actually doesn?t create one at least not in Silverfast or Import-Export folder.

Any help would be apreciated.

J

[jkapa]

Update:

Finally found the log file (it went to a strange directory but whatever)

Hope this helps.

J

"*** SilverFast LOGFILE ***

Date and time: 22.2.2004 20:33:16

Platform : PC
Plugin : Twain
Host : Adobe Systems Inc., Application Division, Photoshop

Path : C:\WINDOWS\Twain_32\SilverFast (FilmScan).ds

Locking : <SilverFast (FilmScan).ds>: unlocked
Locking : <Twain_32>: unlocked
Locking : <WINDOWS>: unlocked
Locking : <C:>: unlocked

Version : SilverFast FilmScan v6.2.0r4

System : Microsoft Windows XP (Version 5.1, , Build 2600)
Memory : 512 MB RAM


Supp. Scanner: <MICROTEK> <FilmScan 1800> <37=0x25>
Supp. Scanner: <MICROTEK> <PF1800AFL> <37=0x25>
Supp. Scanner: <MICROTEK> <PowerLook 180> <37=0x25>
Supp. Scanner: <MICROTEK> <PF 1800> <34=0x22>
Supp. Scanner: < > <2700> <40=0x28>
Supp. Scanner: <MICROTEK> <MF Film Scanner> <37=0x25>
Supp. Scanner: <MICROTEK> <FilmScan 3600> <39=0x27>


*** END ***"

[jkapa]

Is there anybody out there?

[jkapa]

Is it because I is blak?

[LSI_Noack]

Dear jkapa

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

You email wasn't seen be by us because you "answered" it with you second posting, before anyone came to this thread by pure chance, like I've done now. Please excuse the inconveniences caused.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[Alex Ramsay]

Is it because I is blak?

Thanks, jkapa - I never thought I'd find something to laugh over while waiting endlessly for Silverfast support

[fox]

If the Installation Problems forum is not to provide support then whats the point? whio else is going to answer the queries.?

[LSI_Noack]

Dear fox

the point is there for historical purposes. You are completely right in the confusion, however.
I'll think about it and I might have that subforum closed.

Best regards
Sonny Noack
- tech support, LSI AG -

[LSI_Noack]

Dear Alex

<a href="http://www.silverfast.com/forum/viewtopic.php?t=3772&highlight=">turned out</a> your sarcasm wasn't justified:
Canceling your own request was the reason for "not getting an answer".

Kind regards
Sonny Noack
- tech support, LSI AG -