"BatchPict.tif" error - can't start SilverFast

[John Heck]

Hello,

I have a Mac PowerBook G4 running OSX 10.4.4. I just downloaded SilverFast SE for my Diamge Scan Dual IV. I installed it successfully and scanned two images. I clicked a button that brought up a dialog for scanning more than one frame (I cant double check what it's called at the moment as I can't get to that dialog) and the SilverFast application crashed. I relaunched the app and after I click Start, I get a dialog asking where to save a file called "BatchPict.tif." This causes an error telling me the file is corrupt. Each time I click Start, I get this error. My only option is Quit.

I have tried deleting all the SilverFast files including preferences and then reinstalling but I get the same message each time I try this.

Any advice?

Thank you,

John

[LSI_Noack]

Dear John

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[jbsingletrack]

Identical problem as described above also on Dimage Dual Scan IV..

Cant do nothing now even after paying $30 to upgrade to SE Plus version, still same problem..

Was there a solution to the problem?

Have done what was suggested above with updated software but same problem.

Is on mac os x 10.3.9 OS.

Anybody have suggestions as my work has come to a stop and I need this working again.

Thanks
Regards
JB

[gilles]

I got the same error message with an Minolta Dimage Scan Elite 5400 II
on Mac OS X 10.4.5 and 1st generation iMac G5 with Silverfast 6.4.3r9 Ai Demo.

However the Epson Perfection 4990 with Silverfast 6.4.3r9 Ai (which I purchased) works just fine.

Thanks

Gilles

[LSI_Leschke]

(This problem only occurs on Mac)

For the 5400-II, please delete these folders:

Mac HD:/library/application support/ DS Elite 5400 2
Mac HD/users/<yourusernanme>/library/ preferences/DS Elite 5400 2

Then, run the SilverFast installer again. This will re-install the scanner drivers. The other Minolta scanners also have folders in these locations, referring to the scanners model name.