Incomplete Scanning

General topics about imaging

saritabay
Visitor
Posts: 1
Joined: Sat Jun 09, 2012 6:08 am
Scanner: ScanMaker i900
SilverFast Product: Ai
SilverFast Version: 6.6

Incomplete Scanning

Postby saritabay » Sat Jun 09, 2012 6:28 am

I am using TWAIN 6.6.2r5 with Microtek i900, XP Pro, PhotoShop Elements 10.
Following successful prescan and cropping 35mm positives,
I set the size output to 6"x4", 1200 dpi.
Scanner initializes and begins scanning, then inexplicably stops!
I have reinstalled software, looked for malware, but find nothing.
This problem came "out of the blue." So I tried several "Restore"
points, to no avail.

There has not been ANY new programs nor any new hardward for months.
Like I said, it just came out the blue last week.

I cannot make money trouble shooting a computer
program.... any suggestions" My last "trouble free" Ai was version
6.6.1r4a. I asked Tek support, but no response thus far.
Attachments
Incomplete-Scan.jpg
As you can see, less than 5% of slide was scanned before thins went south.
Incomplete-Scan.jpg (21.97 KiB) Viewed 714 times

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: Incomplete Scanning

Postby LSI_Ketelhohn » Wed Jun 13, 2012 4:47 pm

Please install the Photoshop/stand-alone version.

TWAIN is not supported by Photoshop anymore.

kind regards,
Arne Ketelhohn.

P.S.:
You should have gotten our e-mail by now.


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