Force Quit -> Unable to Save -> Cannot import prefs

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AndrewSerota
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Joined: Mon Dec 31, 2007 10:33 pm

Force Quit -> Unable to Save -> Cannot import prefs

Postby AndrewSerota » Mon Dec 31, 2007 10:45 pm

Mac OSX 10.4.11
Epson Expression 10000XL Photo
Silverfast Ai Studio 6.5.1r1a

Okay,

I am scanning an 8x10 color negative at 2400dpi. During the preview, I rotated the prescan horizontally so I could see the image without tilting my head and, during the end of the scan, the program stalls on "rotating the image" and\or writing the file. I force quit and restart silverfast.

My next scan (and thereafter) does not register in photoshop because of an 'end-of-file' error, meaning the file has not been finished. This is a bit frustrating as 2400dpi scans can take up to twenty minutes.
Coincidentally, I can scan at a lower resolution and load my images fine. However, when I try to re-scan my image at 2400dpi, the same error and I am unable to create a scan.

So, as you gentlemen might suggest, I backed up my prefs folder and deleted it. During my next start-up, everything was back to standards. I replaced the new prefs folder with the old one. My curves came back (read: My curves are meticulous and precious) BUT, as I prescanned, the preview was black. The preview was black with standard curves and preferences.

Therefore,
1) I need to be able to save a 2400dpi image, but only after
2) I am able to reimport my curves to scan the negative the way it should be but, I can't tell that because
3) I need to be able to see the preview.

I thank you guys for your time.

Andrew Serota

P.S. I must emphasize the importance of being able to export curves. If Photoshop can do it, you can do it!

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LSI_Noack
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Postby LSI_Noack » Thu Feb 21, 2008 2:13 pm

Dear Mr Serota

if you're using Photoshop CS 3, I advise to download and install the free update of SilverFast, because only release versions from 6.5.5r3 onwards have been internally proven to be compatible to the latest incarnation of Adobe's Photoshop software.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -


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