cant open files

General topics about imaging

Stephenk
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Posts: 1
Joined: Sat Dec 28, 2013 12:31 pm
Scanner: canon 9000f mark 2
SilverFast Product: Archive Suite

cant open files

Postby Stephenk » Sat Dec 28, 2013 12:38 pm

I am new to silverfast. Trying to open a document in Mac finder files but most files are greyed out and I cant open them. ANy suggestions would be appreciated.

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LSI_Ketelhohn
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Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: cant open files

Postby LSI_Ketelhohn » Fri Jan 03, 2014 5:14 pm

Dear customer,

Which scanner, version of OSX and SilverFast version are you using?

OSX 10.7, 10.8 and 10.9 require SilverFast 8.

SilverFast 8 requires an Intel Mac to run.

kind regards,
Arne Ketelhohn.


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