black scan

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Pizzo
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Posts: 3
Joined: Mon Jan 28, 2013 1:08 pm
SilverFast Product: Ai
SilverFast Version: 6.5

black scan

Postby Pizzo » Tue Oct 14, 2014 10:55 am

I'm using Silverfast 6.5.5r5 to calibrate with iT8 a Hp scanner for a professional application.
It was working fine till today. Then suddenly when I run a prescan or else a scan the image I see on the screen is fully black.
What happened? How to solve?
When I use windows tool to take a scan it works normally and I have the picture.
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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: black scan

Postby LSI_Ketelhohn » Wed Oct 15, 2014 3:46 pm

Dear customer,

please update to the latest free update for your SilverFast product (6.6.2r5).
Your version is very outdated.

Kind regards,
Arne Ketelhohn.
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Pizzo
Visitor
Posts: 3
Joined: Mon Jan 28, 2013 1:08 pm
SilverFast Product: Ai
SilverFast Version: 6.5

Re: black scan

Postby Pizzo » Wed Oct 15, 2014 4:19 pm

Thanks for the suggestion and for the fast reaction.
In the meantime I cleaned the Pref and it restarted working normally.
Bye
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