Silverfast finds wrong scanner

flatbed scanners for HP

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Joined: Mon Mar 28, 2011 12:30 am
Scanner: HP Scanjet G4050
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SilverFast Product: Ai Studio

Silverfast finds wrong scanner

Postby meckley » Wed Mar 30, 2011 11:54 am

When I start Silverfast, it finds the scanner in my All-In-One printer instead of my Scanjet G4050. Even when I turn it off, it starts slowly and opens with the other scanners profile. I even disconnect the printer and Silverfast still finds it. It will not recognize the G4050. There is no option for me to switch to the G4050. How can I change this?

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LSI Staff
LSI Staff
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Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany

Re: Silverfast finds wrong scanner

Postby LSI_Ketelhohn » Thu Mar 31, 2011 4:32 pm

Dear customer,

please make sure the other scanner is no longer shown in your device manager (win) / system profiler (mac).
The G4050 must be the only device shown there.

For devices attached by network connection the control program might have to be uninstalled because the driver is not unloaded by shutting down the device..

Also make sure you are using an operating system which is supported for your scanner.

kind regards,
Arne Ketelhohn.

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