Hello,
I trying to test silverfast demo software. The installation process was OK, but when I try to starting the software I receive "the scanner is not found".
This scanner working propely with vendor software.
I have a USB 1.0 port. Is this de problem??
Thank You
JL
HP SCANJET 5590
-
- SilverFast Expert
- Posts: 435
- Joined: Fri Jan 18, 2002 1:00 am
- Location: Germany
-
- SilverFast Expert
- Posts: 435
- Joined: Fri Jan 18, 2002 1:00 am
- Location: Germany
Dear JL,
did you already contact our support ( via email ) ?
If yes, may give me the assigned Ticket Number so i can "push" things a bit.
If no, please do so and mention my name in the e-mail, so i will care for that because your system should definately work with the 5590...
Please prepare and send your Logfile "SF_Logfile" so we can find out details about your hardware...
Greetings,
Nils Heidorn, R & D, LaserSoft Imaging AG
did you already contact our support ( via email ) ?
If yes, may give me the assigned Ticket Number so i can "push" things a bit.
If no, please do so and mention my name in the e-mail, so i will care for that because your system should definately work with the 5590...
Please prepare and send your Logfile "SF_Logfile" so we can find out details about your hardware...
Greetings,
Nils Heidorn, R & D, LaserSoft Imaging AG
-
- SilverFast Expert
- Posts: 435
- Joined: Fri Jan 18, 2002 1:00 am
- Location: Germany
Dear Jlvsilva,
i think i might know what was wrong:
Our website had a wrong link, when you chose the 5590 you got the Version "SilverFast(HP)" but it should have been the version "SilverFast(HPSDK)".
This should be corrected by now !
Please deinstall the non-working version and download & install the corrected version.
Greetings,
Nils Heidorn, R & D, LaserSoft Imaging AG
i think i might know what was wrong:
Our website had a wrong link, when you chose the 5590 you got the Version "SilverFast(HP)" but it should have been the version "SilverFast(HPSDK)".
This should be corrected by now !
Please deinstall the non-working version and download & install the corrected version.
Greetings,
Nils Heidorn, R & D, LaserSoft Imaging AG
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