HP SCANJET 5590

flatbed scanners for HP

Jlvsilva
Visitor
Posts: 2
Joined: Tue Jan 23, 2007 11:27 am
Location: Brazil

HP SCANJET 5590

Postby Jlvsilva » Wed Jan 24, 2007 1:53 am

Hello,

I trying to test silverfast demo software. The installation process was OK, but when I try to starting the software I receive "the scanner is not found".
This scanner working propely with vendor software.
I have a USB 1.0 port. Is this de problem??

Thank You

JL

LSI_Heidorn
SilverFast Expert
SilverFast Expert
Posts: 435
Joined: Fri Jan 18, 2002 1:00 am
Location: Germany

Postby LSI_Heidorn » Tue Feb 06, 2007 9:31 am

Dear JL,

could you tell me if you are using Mac OS or Windows and which Version of the Operatings System ?

Greetings,

Nils Heidorn, R & D, LaserSoft Imaging AG

Jlvsilva
Visitor
Posts: 2
Joined: Tue Jan 23, 2007 11:27 am
Location: Brazil

Postby Jlvsilva » Tue Feb 06, 2007 11:11 am

Hello,

I Have Windows XP Pro SP2

Thank you

JL

LSI_Heidorn
SilverFast Expert
SilverFast Expert
Posts: 435
Joined: Fri Jan 18, 2002 1:00 am
Location: Germany

Postby LSI_Heidorn » Wed Feb 07, 2007 9:32 am

Dear JL,
did you already contact our support ( via email ) ?
If yes, may give me the assigned Ticket Number so i can "push" things a bit.

If no, please do so and mention my name in the e-mail, so i will care for that because your system should definately work with the 5590...

Please prepare and send your Logfile "SF_Logfile" so we can find out details about your hardware...

Greetings,

Nils Heidorn, R & D, LaserSoft Imaging AG

LSI_Heidorn
SilverFast Expert
SilverFast Expert
Posts: 435
Joined: Fri Jan 18, 2002 1:00 am
Location: Germany

Postby LSI_Heidorn » Thu Apr 12, 2007 8:28 am

Dear Jlvsilva,
i think i might know what was wrong:
Our website had a wrong link, when you chose the 5590 you got the Version "SilverFast(HP)" but it should have been the version "SilverFast(HPSDK)".

This should be corrected by now !

Please deinstall the non-working version and download & install the corrected version.

Greetings,

Nils Heidorn, R & D, LaserSoft Imaging AG


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