HP 4570c error message Ox8021000

[Vernon Helmke]

My HP 4570c will not scan a picture of any kind and the error message is Ox8021000 and I have no idea what to do to get the scanner to work. It scanned two pictures and the third would not scan and non will after that. Please send suggestions.

[LSI_Heidorn]

Dear Vernon,

this is strange...
Is the stock HP Software still working or is your scanner / computer defective ?!

Greetings,

Nils Heidorn