G4050 - Error "Could not start Scanner" / "Ka

[dstiegele]

Hi,

I bought a new Scanner G4050 and I want to use it for scanning my negative-stripes.

When I try to scan the pictures I get the following errormessage:

Fehler beim Starten des Scannprozesses. Kann Scanner nicht starten.

In english: Error starting the Scanprocess. Could not start the Scanner.

The prescan works pretty good, the error occurs during batch-scan when the software is trying to initialize the scanner for the next picture. It happens at the second picture, sometimes on the third.

I had this error using an HP-Notebook with Windows XP.
After that, I bought a new HP Notebook D530 with Vista and the same error occurs.
I also tried to install a powered USB-Hub between the scanner and the notebook. Nothing changes.

This is very sad because scanner and software seemed to be very good. The batch-feature was the reason to buy Silverfast.
On a support-question I didn't receive any help.

Is there somebody who may help me? Any help is appreciated!
Thanks in advance......

Dirk

[dstiegele]

Is there anybody from silverfast reading this forum?

I bought the software for about 230 Euros and it doesn't scan my negatives.
No answer from support, no answer in this forum.

Please help me to fix this!

Thank you.

Dirk

[LSI_Muenier]

Dear Dirk,

please send me your Ticket number (in the subject line of the emails you get from our support) and I can check this.

Best regards
Martin

[dstiegele]

Hi,

TicketNumber was sent via PM......

Best regards
Dirk

[Titus]

I'm encountering exactly the same problem. Could you please share the solution with me? Thanks.

[dstiegele]

Hi,

OK, I'll post results here (if there are some......)

Dirk

[LSI_Muenier]

Dear All,

the Bugfix for this problem will be contained in the coming release v655r6.

Best regards
Martin

[dstiegele]

Hi Martin,

thank you. So it seems, that the file was the right solution.
When will the update be available for all?

Regards
Dirk

[LSI_Muenier]

Dear Dirk,

I think within the next two weeks ...

Best regards
Martin

[dstiegele]

Thank you Martin!

Dirk

[LSI_Muenier]

Dear All,

the bugfix is contained in SilverFast version 660r1, which is available now.

Best regards,
Martin