win7 6.6 ai hp4850 no scanner found.

Problems with Windows/Mac OS, Photoshop or Twain hosted programs

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Muts
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Posts: 1
Joined: Thu Apr 22, 2010 8:49 pm

win7 6.6 ai hp4850 no scanner found.

Postby Muts » Thu Apr 22, 2010 8:56 pm

win7 - silverfast6.6 ai - hp4850

hp 4850 works fine with hp drivers win7 x64

it will not work with silverfast ai 6.6.1r7 - I get "no scanner found" with stand alone & the twain version

any idea's?

******************

error log below


Platform : PC
Plugin : PhotoShop
Host : 0x53464170 (SF_Launcher)

Path : C:\Program Files (x86)\SilverFast Application\SilverFast HPSDK\SilverFast (HPSDK).8ba

Permissions : <SilverFast (HPSDK).8ba>: unlocked
Permissions : <SilverFast HPSDK>: unlocked
Permissions : <SilverFast Application>: unlocked
Permissions : <Program Files (x86)>: LOCKED
Permissions : <C:>: unlocked

Version : SilverFast hp v6.6.1r7

System : (Version 6.1, , Build 7600)
Memory : 4096 MB RAM


-------------------------------------------------------------------------
Processor Information:
-------------------------------------------------------------------------
AMD Phenom(tm) 9850 Quad-Core Processor, 2499MHz

-------------------------------------------------------------------------
Memory Information
-------------------------------------------------------------------------
Physical Installed: 4095MB
Physical Available: 2734MB
Virtual Total: 2047MB
Virtual Available: 1983MB

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LSI_Ketelhohn
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Re: win7 6.6 ai hp4850 no scanner found.

Postby LSI_Ketelhohn » Mon Apr 26, 2010 4:22 pm

Dear Muts,

unfortunately the available drivers can not be accessed by SilverFast in the required way.

Therefor we unfortunately can not support this scanner in Windows 7 64 bit.
https://www.silverfast.com/product/HP/572/en.html

kind regards,
Arne Ketelhohn.


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