Troubles

[wapitiwilla]

Hello,

I bought AI 6 back in August and got the 5.5 disk as 6.0 had just come out, and we had to download 6.0. I know I used it at least once without a hitch. Now, after a system re-install, I can't get silverfast to work. In photoshop it says "no scanner found" but nikonscan and v**s**n both work. The stand alone app hangs after "measuring exposure time". What do you suppose is the problem? Nikonscan s***s and I think Silverfast was superior to Vescan in terms of densities and features. The following is taken from the log file. Thanks, Carol.

ps. Machine is Dual G4 with 1 gig ram running os 10.1.5 - I need to run Silverfast in "classic mode" as my main export plugin only works in classic (piezography).

*** SilverFast LOGFILE ***

In case of problems with SilverFast, please send the attached file to LaserSoft:
LaserSoft Imaging AG, Luisenweg 8; 24105 Kiel, Germany;
Tel: 0431/56009-0; Fax: 0431/56009-98; e-Mail: support@silverfast.de
LaserSoft Imaging Inc., 546 Bay Isles Road, Longboat Key, FL 34228, USA;
Tel: 941-383-7496; Fax: 941-387-7574; e-mail: info@lasersoft-imaging.com

This file, containing information which will also be asked in case of telephone-support,
facilitates the support if you have problems with SilverFast. Read this file carefully.
If you do not agree on sending us all the information, delete the information you don?t wish
to communicate.
Please note, however, that this will render the support and a solution more difficult.

If SilverFast doesn't find your scanner, please perform the following steps:
1. Please check that your scanner is properly connected to your computer and is switched on.
2. Please check that your scanner is registrated in the list of supported scanners.
This list is located later in this logfile,
the entries begin with the titel "Supp. Scanner:".
3. If your scanner is connected via USB or FireWire (IEEE 1394):
Make sure, that you have installed the most current driver for your scanner.


Date and time: 27.1.2003 15:7:30

Platform : Macintosh
Plugin : PhotoShop
Host : 0x53464170 ('SFAp')

Path : Macintosh HD:Applications:SilverFast Application:SilverFast (NikonM).8ba

Locking : <SilverFast (NikonM).8ba>: unlocked
: <SilverFast Application>: unlocked
: <Applications>: unlocked
: <Macintosh HD>: unlocked

Version : SilverFast E-6.0.1r35 Serial ?LaserSoft Imaging AG 1995-2002

Memory : FreeMem : 20.00 MB
Memory : MaxBlock : 20.00 MB
Memory : FreeMem : 20971520
Memory : MaxBlock : 20971520

Gestalt : SystemVers : 10.15
Gestalt : SysArchitec: PPC
Gestalt : NativeCPU : id: 0x110
Gestalt : Processor : ???
Gestalt : LogicalRAM : 0x7ffff000 (2147479552)
Gestalt : PhysRAM : 0x40000000 (1073741824)
Gestalt : AppleGuide : no
Gestalt : ThreadMan : yes
Gestalt : ColorSync : 4. 0
Gestalt : Quickdraw : 0x316 (32-bit color QD v2.16)
Gestalt : Quicktime : 0x6028000
Gestalt : AppEvents : 0x17
Gestalt : CFM : 0x1
Gestalt : FPU : ???
Gestalt : Keyboard : 0xcc
Gestalt : MMU : ???
Gestalt : Sound : 0x1fff
Gestalt : StdFile : 0x0
Gestalt : MachineType: ???

Found device: 0 <Nikon SUPER COOLSCAN 4000 ED>

Info : module : FS-Nikon LS-4000
Info : name : carol craven
Info : company : na
Info : serial no.: xxxxxxxxxxxxxxxxxxxxxxxxx

Info : limited : ADF, Job

[LSI_Belli]

It is possible that the version you downloaded did not install the drivers aT the correct location. Check the NikonM entry concerning the installer at the end of the history:

https://www.silverfast.com/show/history/en.html

Please update with the latest version and contact our support team if the problem remains:

https://www.silverfast.com/problemreport/en.html

Thomas