Serialisation problems 'cannot find log file'

[nbryant]

I cannot use the Import option under Photoshop CS, I have to type in the serialisation code then an error appears 'cannot find log file'. The scan appears as demo mode with 'lasersoft' across it. I am using OSX, everything worked fine until I had to log in as a network user (I have administrator priveleges). I can still use the launcher app and scan works OK but I need to use the import function. I tried the launcher first - it doesn't save the serialisation details when I go into Photoshop.

Any ideas please?

[LSI_Noack]

Dear nbryant

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -