Photoshop CS3 + Silverfast SE 6.4.4r6

Problems with Windows/Mac OS, Photoshop or Twain hosted programs

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syounker
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Posts: 2
Joined: Sat Apr 05, 2008 12:51 am

Photoshop CS3 + Silverfast SE 6.4.4r6

Postby syounker » Sat Apr 05, 2008 12:54 am

Every time I scan from Photoshop CS3 using the Silverfast SE 6.4.4r6 plug-in, Photoshop crashes. Is there a free update that addresses this issue?

syounker
Visitor
Posts: 2
Joined: Sat Apr 05, 2008 12:51 am

Problem continues

Postby syounker » Mon Apr 14, 2008 7:31 pm

I downloaded the demo version 6.5.5r5 and the problem continues. As soon as SilverFast completes the scan, Photoshop crashes.

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LSI_Noack
LSI Staff
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Posts: 1432
Joined: Wed Oct 22, 2003 1:30 pm
Location: Kiel, Germany
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Postby LSI_Noack » Thu Apr 17, 2008 9:44 am

Dear syounker

SilverFast is regarded compatible with Photoshop CS 3 from release version 6.5.5r3 onwards.

If you happen to have experienced an error with the 6.5.5r5, please don't hesitate to open a support request:
http://www.silverfast.com/problemreport/en.html
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
Director Support & Software Testing
Master-Making
- LaserSoft Imaging AG -

How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Postby LSI_Luebker » Tue Apr 22, 2008 8:16 am

Dear syounker,

As Sonny allready posted SilverFast works with CS3 from version 6.5.5r5
when the problem with CS3 presists after updating to SilverFast 6.5.5r5 you should delete the SilverFast "prefs" folder
How to performe this is described in our support assistent
http://www.silverfast.com/problemreport ... &faq_id=59


best regards from Kiel,

Thomas Lübker
LaserSoft Imaging AG


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