Crashing on startup

Problems with Windows/Mac OS, Photoshop or Twain hosted programs

Moderators: LSI_Moeller, LSI_Ketelhohn

Posts: 1
Joined: Fri Aug 01, 2014 12:53 am
Scanner: Epson M700
SilverFast Product: SE
SilverFast Version: 6.6

Crashing on startup

Postby kdcnewyork » Fri Aug 01, 2014 1:01 am


I cannot seem to get Silverfast SE v6.6.2r5 to startup - it keeps crashing, and I am using the launcher.

MacBook Pro
MacOS 10.8.5

Please advise?

Thank you.

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Re: Crashing on startup

Postby LSI_Ketelhohn » Thu Aug 07, 2014 10:24 am

Dear customer,

your version of SilverFast 6 unfortunately does not support the operating system you tried to install it in.
Please upgrade to the latest version of SilverFast 8.0 if you want to use it with this OS.

In case you purchased your device (new) within the last three months this may be a free upgrade which can be obtained from our website.

To learn pricing for an upgrade, please go to our website, follow the "Store" link, and proceed your purchase as if you'd wanted to buy a new product.

Please note the sentence next to the product selection: "If you already got a SilverFast product, you might be eligible for a discount price for a new version by clicking here."
Follow the instructions and keep the serial number for your current product ready to calculate the upgrade prices.

Thanks for your interest in our software products.

Kind regards,
Arne Ketelhohn.

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