updating HDR removes all film profiles

[catbrown]

I just updated to the latest release of HDR v6.0.2r07 and all film profiles except the last one I had used in the earlier version are gone from Negafix.

To make matters worse, the one remaining profile is an edit I had done for a particular image.

And to make matters even worse, the original reason I updated was to see if I could get updated film profiles <g>.

Short of reverting to the earlier version, is there anything I can do to remedy this?

[catbrown]

Ok, I found the download for the optimized profiles, so I now have profiles for a few Kodak films and one Agfa flim. That's it. That's all I have.

Now, how do I get the remaining profiles for HDR?

[catbrown]

Is anyone from Lasersoft going to address this? A few hours before I posted here on May 13, I also sent a request to email tech support. I have received no response from that either.

Given the price of HDR and the charge for online telephone support at a very pricey $1.99 a minute, I would expect a prompt reply from a responsible company.

[degrub]

Try the latest version (a). Eric said they had left the profiles out by mistake and the download is corrected as of 5/15

Frank

[catbrown]

Aha! Thanks. Going to download now!

[catbrown]

Well, I tried the new download and nothing has changed.

I deinstalled the old version and installed the new using the newly downloaded installer. The HDR version number that is installed is identical to the previous one (v6.0.2.7) and I still only have the profiles I downloaded and imported manually. That is, one Agfa profile and a few of the Kodak profiles.

I don't even have the SF "standard" profile. When I choose "other" in Negafix, the preview goes completely black.

And I still have heard nothing back from Lasersoft tech support!

I'm disappointed.

Who is Eric? How can I contact him?

Thanks.

[degrub]

Eric Flyvbjerg. You can PM to him in this forum.

Frank

[catbrown]

Thanks so much, Frank. I'll give it a try.

[LSI_Belli]

Please try the following steps:
- make a backup of your SilverFast / Prefs folder and delete it
- launch again HDR

Are all the NegaFix profiles available now? If no, please send me a pm.

In any case, we apologize for the inconvenience.

Thomas

[catbrown]

Thomas, thanks so much. That did the trick and all the profiles are now available.

One further question. Should I now import the enhanced profiles available in the download page or are these already incorporated in the new HDR version?

Thanks again to you and to Frank for helping out.

[LSI_Belli]

The NegaFix profiles are built in the plug-in. No need to download external profiles.

Thomas