Update Question

flatbed scanners for Epson

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Joined: Wed Mar 09, 2016 8:02 pm
Scanner: Epson V750 Pro
SilverFast Product: SE Plus

Update Question

Postby LEH » Wed Mar 09, 2016 8:07 pm

I just did a sotware update for Silverfast 8 Plus and now when I open the software i get the following message:

"SilverFast has been updated. There are still files that require an update to be compatible.
SilverFast will temporarily disable the outdated modules.
Please update your SilverFast software for the:
* Epson family"

I updated my Epson software but I still get this message when I open Silverfast. Can anyone tell me what this means and what I need to do?


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Joined: Wed May 28, 2008 11:19 am
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Location: Kiel, Germany

Re: Update Question

Postby LSI_Ketelhohn » Wed Mar 16, 2016 6:07 pm

Dear customer,

The update was not able to replace some of the files on your hard drive.
This sometimes occurs on OS X systems.
Try the following.
Uninstall SilverFast using the "Uninstall SilverFast 8.app" in the folder
/Applications/SilverFast Application/SilverFast 8/
Afterwards directly reinstall the latest update from our website. Our updates are always full installation files.

Kind regards,
Arne Ketelhohn.

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