Dear arayclie
actually, you might help us to develop support for this model.
Please download the
demo version for the
Epson 4870 and start it.
It won't find your RX510, but generate an SF_Logfile - a starting point for us.
Please send us the SF_Logfile via copy-pasting its contents and the problem report form:
https://www.silverfast.com/problemreport/en.html
along with copying the URL to this imaging forum topic.
On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.
On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.
On older operating systems like Windows 98/ME or Mac OS 9 you will most probably find the SF_Logfile within the the program folder of Adobe Photoshop /Plugins/Import-Export/(SilverFast).
You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.
Thanks in advance for your co-operation.