SF Ai v6.4.3r4a with Win7 64bit

flatbed scanners for Epson

studio
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Joined: Sat Feb 14, 2015 4:02 am
SilverFast Product: Ai
SilverFast Version: 6.0

SF Ai v6.4.3r4a with Win7 64bit

Postby studio » Sat Feb 14, 2015 4:07 am

Trying to use this software with win 7 64bit but can't seem to get it to work. Epson software works and scans fine. In prescan it starts and about 1/4 of the glass is scanned and the software locks up? Please advise. Any help would be appreciated!!

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LSI_Ketelhohn
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Joined: Wed May 28, 2008 11:19 am
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Location: Kiel, Germany
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Re: SF Ai v6.4.3r4a with Win7 64bit

Postby LSI_Ketelhohn » Mon Feb 23, 2015 4:22 pm

Dear customer,

SilverFast 6.4 is not supported under Windows 7 64.
The last operating system supported by this version of SilverFast is Windows XP.
You require at least SilverFast 6.6 for this OS.
Our current version is SilverFast 8.0.

Make sure your scan size is below 4GB (48Bit) or 2Gb (48->24 Bit).
The scanner can not provide images above this size.

Kind regards,
Arne Ketelhohn.


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