Photoshop CS3 crashes with SilverFast Ai

[rwittler]

I have an Epson V750 scanner and a macintosh computer with OS 10.4. It was working fine with Silverfast Ai (version 6.4.4r7A) and Photoshop CS2. I recently upgraded to Photoshop CS3 and I can open up Silverfast but when the scan is complete Photoshop immediately quits. I have tried websupport but I have not received a reply after 3 days. Is the current version of Silverfast incompatible with photoshop CS3?

[BillMcMannis]

Hi Bob,

Are you using the twain acquire for SilverFast or the freestanding SilverFast? I have had some problems when using twain acquire (calling SilverFast from within PS.)

To simplify my workflow, I always use the freestanding SilverFast in batch mode to create my scans, exit SilverFast and then do my work in PS. Much of my printing I do outside of PS using a RIP, so I exit PS for printing. This keeps quite a bit of memory free by not running all three programs concurrently.

My experience is with WinXP, but I like to block out my workflow in this manner" Scan, process, print.

[rwittler]

I was using it from within Photoshop CS3. I got a reply from LaserSoft support today and they told me I needed to upgrade to SilverFast Ai Studio. So I did that (for $154) and the problem was not solved. I also noticed there was no multiexposure although I thought the Epson V750 was supported for multiexposure with the new SilverFast version.

[rwittler]

I solved the problem of Photoshop CS3 crashing by upgrading the version of Ai Studio to 4.5 as purchasing the upgrade and re-serializing did not give me the latest version. I still don't seem to have multi-exposure however. I seem to have paid the $154 just to be able to use SilverFast in Photoshop CS3.

[BillMcMannis]

Bob,

I had a similar problem when I upgraded. It took some assistance from tech support to completely clear out all of the old versions and give me all of the features of the 6.5. You should plan on re-profiling your scanner when it finally is working with all of the features.

I bet within a few working days, they will have you up and running with MEX. It is a shame you cannot simply upgrade like most programs and have the full benefits immediately, but eventually you will.

[LSI_Heidorn]

Dear all,
could you please give us some more info:

Which Mac do you use, which CS3 do you use ( Preview Version xxx ?! ).
Which size is the scan that fails and which resolution or doesn't it matter at all ?

Greetings,


Nils Heidorn, R & D, LaserSoft Imaging AG

[rwittler]

I am using Photoshop CS3 (10.0) and Mac OS 10.4.9 with an Epson V750 Pro scanner. As noted above by upgrading to the latest version of SilverFast Ai Studio I can now use SilverFast in Photoshop CS3 to do single scans. However the program freezes if I attempt to do batch scans.

[LSI_Heidorn]

Dear rwittler,
could you specify which Mac exactly ( Mac Pro or G4 or G5 or ... ) you use which how much RAM ?

If you do a batch scan, does SilverFast crash at the first image or second or later ?!
Is it always the same or seemingly random ?

Please also let us know if it is a *final* Release Version of CS3 or a Preview Release..

Thank you for those details :-)


Greetings,


Nils Heidorn, R & D, LaserSoft Imaging AG

[rwittler]

It is a dual 2.7 GHz G5 with 4 gigabytes of RAM. It consistently freezes with the second scan (only doing two scans) from within Photoshop CS3. I am using the final release version of Photoshop CS3.

I can still do batch scans in Photoshop CS2 although I have noticed that since upgrading to SilverFast Ai Studio 6.5 Photoshop CS2 will also occasionally (maybe 15% of the time) crash right after the two scans are completed and this did not happen prior to upgrading SilverFast.

[LSI_Heidorn]

Dear Bob,

thank you, i'll pass that to my colleague working on that, he will post here if he got more questions or a solution !

Greetings,


Nils Heidorn, R & D, LaserSoft Imaging AG

[LSI_Giess]

Hi Bob,
in the meanwhile we were able to duplicate this bug and could fix it. After a few outstanding tests we will post a new SilverFast installer on the web site. The SilverFast version will stay the same (6.5.0r6) - just the date of the installer will change (May 15th or 16th, 2007). Please check our website for the update later to day.

Berthold
LaserSoft Imaging AG

Please note: Only SilverFast version 6.5.0r5 (actually 6.5.0r6 from May 15th and later) will support Photoshop CS3!

[LSI_Giess]

Hi Bob,
just to let you know: the update is now available for downloading from our web site.

Kind Regards
Berthold Giess
LaserSoft Imaging AG