Lost communication

[Jan Becket]

I just upgraded to 6.5.0r6 and am regretting pushing that "replace" button. My earlier version (r4 I think) only scanned my B&W negs as positives for some bizarre reason, but this new version won't scan anything at all. When I run it (4990 scanner, 4200 dpi, 16-bit grayscale, 4X5 B&W neg) I get a "communication error" message. Weird - I've never seen one of those before.

Meanwhile, SF doesn't function for me at all and I have two exhibits coming up way too soon ... (I'm *so* glad I have v**s**n as a backup).

JB

[LSI_Noack]

Dear Jan Becket

the scanner is widely used by many customers. Therefore I am forced to regard the phenomenon you're encountering a singular one.

Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -