Error message on slide scanning

flatbed scanners for Epson

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Joined: Thu Sep 28, 2017 10:45 pm
Scanner: Epson Expression 11000XL
SilverFast Product: Ai Studio

Error message on slide scanning

Postby backstory » Thu Sep 28, 2017 10:51 pm

I am using a new Epson Expression 11000Xl for a slide scanning project. I loaded 35mm slides into the holder that came with the scanner, placed the guide up against the glass per the instructions and lined the arrows on the holder with the guide. But every time I try to scan, I get this error message: A holder is not properly placed in position on the flatbed. Please adjust. I am able to auto detect all the frames but I'm concerned this is effecting the output and quality of my scan. Can you please advise.

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Re: Error message on slide scanning

Postby LSI_Ketelhohn » Wed Oct 04, 2017 8:50 am

Dear user,

Did you place both film holders on the scanner?
The message also occurs when only one of the two holders is present.
In such a case you can simply ignore it.

kind regards,

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