Epson 4870 scans photo in 16bit Gray to TIF is broken

[tucsonjohncc]

I am scanning old B&W photos and saving to TIF file. When I finish and open file, I get message--"could not open because file is not tif file"

The same thing happens if save to jpeg. And if I try to open with Graphic Converter- it says file is broken or corrupted. I can scan the file and open with the Epson software--no problems.

The image that I end up with in the browser (can't open) is very light--not at all like prescan. This same problem exists in PE3 or PScs.

Any suggestions?

John

[LSI_Noack]

Dear John

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that a version 6.4.2r4 or higher already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -