Epson 10000XL freezes with PS7 and AI Studio 6.4

[Ernie_Pena]

Greetings,

We have a new Epson 10k XL (firewire) with trans. and SilverFast AI Studio 6.4 on a Dual 1.2GHz G4 512MB RAM running Photoshop 7 in OS 9. We are able to preview scan both trans and refl with no problems, but every single time we scan, the software freezes the Mac.

Once we hit scan, the scanner moves to the right position, light turns on, and it scans the image, but the software gets frozen while displaying the progress bar and thumbnail. It does this CONSISTENTLY on OS 9. When we startup in OS X, zero problems. We also tried this on a powerbook G4 1GHz with OS 9 and PS 7 and same freezing occurs.

The standard EPSON SCAN software that came with the scanner works flawlessly in either OS9 or OSX. No freezing. And in all situations with SilverFast and Epson Scan, we have 256MB of RAM allocated to PS7 with virtual memory turned off.

So,

1. Is v6.4 of AI Studio only OS X compatible, not OS 9? Do we have to upgrade to OS X?

2. To stay in OS 9, do we have to drop down a version in software? 6.3? 6.2? Where do we download it?

Any thoughts? Thanks.

[LSI_Bruhn]

Dear Ernie,

please contact our support via the support formular here :

http://www.silverfast.com/problemreport/en.html

And try to raise the memory within photoshop for the plug-ins.
You will find this in the preferences for the plug-ins.
it says 50% by default but you should turn it up 75 % or higher.

If this doesn't help try the support formular immediatly, please.

kind regards