CANT UPGRADE FROM 6.2

[JOHN STEVENSON]

TRYED ENTERING S#xxxxxxxxxxxxxxxxx (please don't post your serial number here) TO REGISTER AND
IM BEEING TOLD THAT ITS INVALID
I GOT THE SOFTWARE WITH MY SCANNER AND IT WORKED FINE WHEN I NEEDED THE # TO DO THE INSTALL
NOW IM HAVING PROBLEMS WITH THE SOFTWARE AND IM AFRAID TO REINSTALL WITH THE WRONG S# THING...
"KATTIE" IN SALES TOLD ME TO REGISTER AND UPGRADE TO 6.4
BUT I CAN EVEN DO THAT
# 214 477 6370 THANKS JOHN

[LSI_Noack]

Dear John

please note that SilverFast serials with 20 digits don't have any Os in them - the characters in question represent zeroes.

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[JOHN STEVENSON]

Sonny ,
Thanks for your reply, and i have tried to write the tech dept.
and it didnt help...
Thanks anyway, John