4990 Photo + Silverfast Ai + Polaroid prints = Bad Results

[lumierephoto]

I should clarify that I've had bad results ONLY with COLOR peel apart instant film i.e. 669, 690 pack film. I do get decent scans when using the 16-bit HDR grayscale setting at 2400 dpi for the B&W prints i.e. 664, 665. I haven't tried any other type (yet!).

So, I pose the question on how to get good scans from these types of Polaroids or if anyone has had any similar trouble or if one has reached success. I recently upgraded from SE to Ai and was hoping for an improvement as much as I had seen the improvement from scanning chrome. I quite often use it for my work and not just for testing light but for the final product so I'm trying to resolve this issue.

Any help would be appreciated.

Thanks

[LSI_Noack]

Dear lumierephoto

what might be a good idea is to do an "48 bit HDR scan" and send this together with an SF_Logfile to our support staff. Make it a TIFF file and no bigger than six megabytes, thanks :)
(How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html )

First step, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
You want to mention this forum posting
( viewtopic.php?topic=4414&forum=18 ). You will get a reply either confirming the request has been received or for further information. Please respond with above information (thereby basically providing an unmodified sample scan and information about your setup).

We will try to see what we're able to do about this issue.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -