Error in Scan Start. Cannot send command <Mode Select>

mitchbray · Postby **mitchbray** » Sun Mar 09, 2003 5:35 am

Have a Canon FB1200S flatbed scanner, Mac OS X 10.2.4 'Jaguar,' Apple PowerMac 8600 + Sonnet G3/500MHz upgrade CPU daughtercard.

When I click 'Prescan' I get an error, 'Error in Scan Start. Cannot send command <Mode Select>.' Same error is generated if I click 'Scan.' Needless to say, I cannot scan!

My scanner is successfully located in the 'Devices:' drop-down list of the 'General' tab of the main SilverFast window, and also when I select 'Search devices'; it is reported as 'SCSI 0:2: CanoScan FB1200S.' This seems correct, since my scanner is set to SCSI ID 2, and Apple System Profiler reports it as 'IOSCSIParallelDevice,' 'SCSI Target 2,' 'SCSI lun 0,' which all seems to match up.

It seems like it ought to work. Would dearly love to be able to use this scanner without booting back into OS 9. Didn't buy it all that long ago. Any suggestions? Many thanks!

LSI_Flyvbjerg · Postby **LSI_Flyvbjerg** » Mon Mar 10, 2003 8:33 am

Dear mitchbray.

I have forwared your problem to one of my developers.

Eric.

mitchbray · Postby **mitchbray** » Tue Mar 11, 2003 5:45 am

Thank you, Eric! I hope the developer can help us with the error.

armando · Postby **armando** » Thu Mar 13, 2003 10:31 pm

i have the same problem, i downloaded the demo to check out image quality. it detects the scanner, but i have the same problem as above. any progress????

mitchbray · Postby **mitchbray** » Sat Mar 15, 2003 10:29 pm

Eric & LaserSoft developers:

I spoke with Armando (the other post on this thread) via private messages and can provide a few other details about his and my hardware configurations.

Armando is using a PowerMac G4/400 (AGP) Rev. A model. Mac OS X 10.2.4 'Jaguar' is installed, as well as OS 9.2.2 'Classic'. He is using the SCSI PCI card that was supplied with the Canon CanoScan FB1200S to connect the scanner. He indicated that the same errors are generated for him when booted back into OS 9 as well as in X.

I haven't tried SilverFast in OS 9 (I was evaluating it to move my scanning capabilities to X; I'd buy it immediately if it actually allows me to do this).

My FB1200S scanner is attached via motherboard SCSI (external connector) on the aforementioned PowerMac 8600. There are devices on this external SCSI chain both before and after the physical connection of the scanner that work fine in X (LaCie CD burner- comes after, Castlewood 'Orb' removable disc drive- comes before).

Thanks for any assistance you can provide to get it working!

-Mitch Bray

LSI_Flyvbjerg · Postby **LSI_Flyvbjerg** » Tue Mar 18, 2003 11:41 am

Dear all.

We just found a bug with the FB1200S on OS9.x and OSX.

We are now in the testing phase and I hope that we can upload a fixed version soon. The fix will be contained in version 6.0.2r08 for MAC. Please visit our download page the next few days for available updates.

Eric.

mitchbray · Postby **mitchbray** » Thu Mar 27, 2003 9:09 pm

Eric,

I don't wish to be a pest, but I note that the updated software has not been made available yet. Do you have a sense of when it will be ready and posted to the site for download?

Thanks again for your follow-through on this issue.

armando · Postby **armando** » Tue Apr 01, 2003 3:25 am

anyone there???

LSI_Pokriefke · Postby **LSI_Pokriefke** » Tue Apr 01, 2003 2:51 pm

Dear armando and mitchbray,

sorry for the late reply. The Mac Version 602r09 is since march 31th on the web.

Regards
Ron Pokriefke
LSI

LaserSoft Imaging

Error in Scan Start. Cannot send command <Mode Select>

Error in Scan Start. Cannot send command <Mode Select>

Will keep checking back

same here

Hardware details for Armando and MitchBray

Updated software is not yet available?

anyone??

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