Dear Mr ****,
Thank you for contacting Canon.
I am sorry to hear that you are having difficulty with your Canon product.
With reference to your enquiry, I am sorry to the confusion caused by the ambiguity of my colleagues response. The 9900F is not compatible with Windows 7 and there will be no further support for this product in this environment. Canon endeavour to provide upgrades for all our products in the event of any new Operating System releases, however in the case of the 9900F this has not been possible. I apologise for any inconvenience caused.
I hope this information is of use to you. If you have any other queries, or need any other information, please do not hesitate to reply directly to this email, and quoting the reference number:- ****
Tel: 0844 369 0100
Canon Support Centre
So I am asking - is it true there is no chance to get my old 9900F to work under Win7 64bit?