Canon 8800F driver for Lion available

flatbed scanners for Canon

LSI_Morales
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Re: Canon 8800F driver for Lion available

Postby LSI_Morales » Wed Oct 05, 2011 7:36 am

Hi guys,

Every scanner model is like a person, different from the rest. Not all people speak the same language, everyone has his/her feelings, ideas and work in a determined way. It is more or less the same with scanners, not all drivers work in the same way, they have certain code to be deciphered, different light sources and speeds and different set of commands, plus some of these are encrypted, which is the case with this scanner model and some others from canon.
Without the codes to decrypt those commands we are more or less working in a maze blindfolded. There are lots and lots of trial and error, sometimes even after months of work the outcome might be negative.
We are not just sitting waiting, out engineers are doing their work but this scanner model has proved to be difficult and problematic.

I hope the previous lines give some insight into the process and clarification as to "why is the scanner model not yet implemented".

Thanks for your patience and understanding.

Best regards
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing

Ghoul
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Posts: 4
Joined: Thu Aug 25, 2011 5:00 pm
Scanner: CanoScan 8800F

Re: Canon 8800F driver for Lion available

Postby Ghoul » Wed Oct 05, 2011 1:59 pm

Thank you, I think that needed to be said.
Ok, I'll wait (I only bought the scanner a year or so ago) or I'll change back to Snow Leopard.
But, I'll keep watching and waiting with fingers crossed.
Thanks again.

mspinolo
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Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Sat Oct 08, 2011 2:03 pm

Thanks for the explanation also from my side.

I really hope you will be quickly able to solve the problem as being forced to stay on an old OS (Snow Leopard) is quite annoying.
My scanner is only 1 year old and I would like to avoid to being forced to buy a new one: in case the process will take too long I think I will move to v**s**n

mspinolo
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Posts: 13
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Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Wed Oct 19, 2011 8:34 pm

It seems Canon 8800F is now supported!!!

http://www.silverfast.com/show/lion/en.html

is that correct?
As soon as I have a confirmation I will both update OSX to Lion and Silverscan!

LSI_Morales
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Re: Canon 8800F driver for Lion available

Postby LSI_Morales » Thu Oct 20, 2011 10:43 am

Hi there,

it is correct, however I suggest you download and test the demo version of SilverFast 8 under your actual operating system with the 64 bit driver before updating the operating system.

Cheers
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing

osmanbalkan
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Posts: 2
Joined: Fri Oct 21, 2011 5:02 pm
Scanner: Canon CanoScan 8800F
SilverFast Product: SE

Canoscan 8800F + OSX LION

Postby osmanbalkan » Fri Oct 21, 2011 5:10 pm

hello,

i recently bought the silver fast 8 upgrade as i was told it just came out. I'm operating on mac osx lion. (tried it with and without the canon drivers) but as soon as i want to start silver fast 8 it gives me an error message as attached. in english that would mean:

"There was a problem starting your scanner.
Please make sure your drivers are installed correctly.
Exiting now..."

and after pressing ok. it does so. it quits.

so, as this is kind of frustrating and i have to work with my scanner, i would appreciate a solution to this problem as quickly as possible.

Osman Balkan
Attachments
Bildschirmfoto 2011-10-21 um 18.07.23.png
error message
Bildschirmfoto 2011-10-21 um 18.07.23.png (41.4 KiB) Viewed 4342 times

osmanbalkan
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Posts: 2
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Scanner: Canon CanoScan 8800F
SilverFast Product: SE

Re: Canon 8800F driver for Lion available

Postby osmanbalkan » Sat Oct 22, 2011 10:28 am

ok thanks... that sounds great. so i bought silver fast 8.
but now it tells me when i start up silver fast,

"There was a problem starting your scanner.
Please make sure your drivers are installed correctly.
Exiting now..."

i did it all. other programs on mac can access the scanner... but not silver fast...
by the way:

mac osx lion 10.7.2 64 bit
3,4 ghz i7


help would be appreciated. :(

mspinolo
SilverFast Beginner
Posts: 13
Joined: Sun Aug 21, 2011 12:12 pm
Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Sat Oct 22, 2011 11:01 am

Hi, this is not completely clear to me.

I downloaded and installed Silverfast but it can't start the scanner: do I have to install 64bit Canon drivers first?

mspinolo
SilverFast Beginner
Posts: 13
Joined: Sun Aug 21, 2011 12:12 pm
Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Sat Oct 22, 2011 11:14 am

Anyway I tried both...running silverfast alone and the installing Canon 8800f drivers (can't find any difference on Canon website between 32bit OSX 10.6 and supposed 64bit OSX 10.7 drivers...downloaded file is exactly the same.

So when I try to start Silverfast it says it can't find the drivers and the scanner and it exits..

mspinolo
SilverFast Beginner
Posts: 13
Joined: Sun Aug 21, 2011 12:12 pm
Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Sun Oct 23, 2011 3:24 pm

I was finally able to run silverfast but only starting it in 32bit mode...will it work in this way under Lion?

LSI_Morales
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Joined: Mon Oct 22, 2007 9:33 am

Re: Canon 8800F driver for Lion available

Postby LSI_Morales » Mon Oct 24, 2011 8:20 am

Hi there

mspinolo wrote:I was finally able to run silverfast but only starting it in 32bit mode...will it work in this way under Lion?


Most likely yes

Cheers
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing

Stumm
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Posts: 1
Joined: Tue Oct 18, 2011 10:38 am

Re: Canon 8800F driver for Lion available

Postby Stumm » Mon Oct 24, 2011 8:53 am

osmanbalkan wrote:ok thanks... that sounds great. so i bought silver fast 8.
but now it tells me when i start up silver fast,

"There was a problem starting your scanner.
Please make sure your drivers are installed correctly.
Exiting now..."

i did it all. other programs on mac can access the scanner... but not silver fast...
by the way:

mac osx lion 10.7.2 64 bit
3,4 ghz i7


help would be appreciated. :(


I have exactly the same problem...

LSI_Morales
SilverFast Master
SilverFast Master
Posts: 1430
Joined: Mon Oct 22, 2007 9:33 am

Re: Canon 8800F driver for Lion available

Postby LSI_Morales » Mon Oct 24, 2011 9:08 am

Hi

Since the drivers of the scanner are only 32 bits (under Mac), you have to start SilverFast in 32 bit mode.

For that you have to right click (or ctrl+click) on the starting icon to open the context menu.

Select "Info"
finder_info.jpg
Finder
finder_info.jpg (145.75 KiB) Viewed 4342 times


From the info dialogue, mark the checkbox with the option "Open in 32 bit mode"
Open32bitmode.jpg
Open in 32 bit mode
Open32bitmode.jpg (72.54 KiB) Viewed 4342 times


Kind regards
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing

mspinolo
SilverFast Beginner
Posts: 13
Joined: Sun Aug 21, 2011 12:12 pm
Scanner: canon 8800F
SilverFast Product: SE
SilverFast Version: 6.6

Re: Canon 8800F driver for Lion available

Postby mspinolo » Mon Dec 26, 2011 6:38 pm

During these Xmas holidays I finally had time to scan some negatives with SilverScan 8.

I must say that the program is very very unstable and crashing consistently mostly during setup phase when you select what kind of scan you want to do (color/BW, positive/negative, etc...)

Is there any incoming update which will improve stability? is this a general problem or is this related to Canon 8800f model?

LSI_Morales
SilverFast Master
SilverFast Master
Posts: 1430
Joined: Mon Oct 22, 2007 9:33 am

Re: Canon 8800F driver for Lion available

Postby LSI_Morales » Wed Dec 28, 2011 11:18 am

Hi there

mspinolo wrote:Is there any incoming update which will improve stability? is this a general problem or is this related to Canon 8800f model?


Most likely there will be an update coming the first weeks of January.

Kind regards
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing


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