canon 8400f Error

flatbed scanners for Canon

heimanan
Visitor
Posts: 4
Joined: Tue Dec 12, 2006 9:44 pm

canon 8400f Error

Postby heimanan » Tue Dec 19, 2006 4:39 pm

I am running xp an ai With a canon 8400f. Just upgraded to 6.5.0r3. scanned 2 pictures and I get the cannot start the scanner error, I delete the pref folder ( using shift +s+f) It will scan a photo or 2 then same error
Anyone have any Ideas?
thanks jeff

LSI_Sperling
LSI Staff
LSI Staff
Posts: 90
Joined: Thu Dec 20, 2001 1:00 am

Postby LSI_Sperling » Fri Dec 29, 2006 4:30 pm

Dear Heimanan,


please try this:

- delete the Lasersoft Imaging folder :

On a typical Windows XP installation, the " Lasersoft Imaging " folder is to be found at:

C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging


If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

Please test now, if the error still exsist. If there is still any problem, please contact our support :

http://www.silverfast.com/problemreport/en.html


Thanks in advance for your co-operation

kind regards

Christoph

LSI_Sperling
LSI Staff
LSI Staff
Posts: 90
Joined: Thu Dec 20, 2001 1:00 am

Postby LSI_Sperling » Fri Dec 29, 2006 4:31 pm

Dear Heimanan,


please try this:

- delete the Lasersoft Imaging folder :

On a typical Windows XP installation, the " Lasersoft Imaging " folder is to be found at:

C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging


If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

Please test now, if the error still exsist. If there is still any problem, please contact our support :

http://www.silverfast.com/problemreport/en.html


Thanks in advance for your co-operation

kind regards

Christoph


Return to “Canon”

Who is online

Users browsing this forum: No registered users and 1 guest