Sivlerfast SE v6.6.1r7

All problems are not listed anywhere

Moderator: LSI_Ketelhohn


gdore
Visitor
Posts: 1
Joined: Fri May 07, 2010 12:40 am
Scanner: Prime Film 7250 Pro3
SilverFast Product: SE
SilverFast Version: 6.6

Sivlerfast SE v6.6.1r7

Postby gdore » Fri May 07, 2010 12:51 am

I just installed the above version of Silverfast on my PC running Windows XP, Service Pack 3. When the application is started, I get a welcome screen with several options at the botton is a command "Continue to Silverfast". When this button is pushed, an Apple Quicktime movie--in German--comes up and runs for less than a minute. discontinuing the movie or exiting Quicktime then causes the Silverfast Program to become Non-Responsive and nothing can be done except to end it. Is this a common problem on a new installation and is there a cure. I can use the help. Thank you.

gdore

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Sivlerfast SE v6.6.1r7

Postby LSI_Ketelhohn » Fri May 07, 2010 3:06 pm

Dear gdore,

You can download the correct movies in your language from our websites update service.
Below the update you will also find a movie installer.
Only make sure the correct language is selected.
You can change the language in the first screen which comes up after entering your serial/e-mail combo.

Also make sure you are using the latest Quicktime version.

kind regards,
Arne Ketelhohn.

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Sivlerfast SE v6.6.1r7

Postby LSI_Ketelhohn » Mon May 10, 2010 4:21 pm

Dear gdore,

I forwarded your post to our support system.
I need more information which is not suited for the forum.

kind regards
Arne Ketelhohn.


Return to “All other problems”

Who is online

Users browsing this forum: No registered users and 1 guest