SilverFast goes off straight after start

[vlad]

SilverFast goes off straight after start. i was using it for a month with no problems. i've tried to reinstal program few times but it doesn't help. is there any problem with registration? any ideas? thanks

[LSI_Sperling]

dear vlad

please delete once the LaserSoft Imaging folder.


On a typical Windows XP installation, the " Lasersoft Imaging " folder is to be found at: C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging

On a typical Mac OS X installation, the " LaserSoft Imaging " folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging


If there is any problem left please use our online support:

http://www.silverfast.com/show/support/en.html

kind regards

Christoph

[vlad]

thank you kindly!!!

[greg]

i think i am having the same problem. The initializing screen appears, then nothing more.

I don't have an applications directory under "documents and settings/user"

[LSI_Muenier]

Dear Greg,

please first make sure that your scanner is properly connected toy our host computer.

Best regards
Martin

[greg]

no problems scanning with epson software.

silverfast se and 6.5 still drop off after initialization screen

[LSI_Muenier]

Please report your problem to our support team.