My system (win-xp, photoshop) freezed while scanning a film. I made a reboot and tried again. Now silverfast asks for the serial number. I typed in correctly, but it wasn't accepted. Then I de-installed silverfast and installed it again. The same.
Trying the demo-mode don't work. Silverfast crashes.
Do you have an answer. When I fixed this problem, I am able to look for my freezing-problem. Maybe, it seems to be necessary to install the photoshop-plugin and the twain-plugin, is this true?
Silverfast AI with Windows XP
Moderator: LSI_Ketelhohn
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Reinhard Adomeit
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- Joined: Wed Jun 18, 2003 8:19 am
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LSI_Sperling_old
- LSI Staff
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- Joined: Thu Dec 20, 2001 1:00 am
which scanner - which connection ( scsi - USB- FireWire ), which Photoshop and SilverFast version do you use.
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Reinhard Adomeit
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- Posts: 4
- Joined: Wed Jun 18, 2003 8:19 am
Hi Christoph,
the film scanner is Reflekta Professional RPS 3600. It is connected via USB. At an other USB-port I have a flatbed scanner, this unit works fine. The problem with the film scanner was not from the beginning, maybe any other software disturbs the processing. But I thought, deinstalling and reinstalling would help, but it don't.
Best wishes, Reinhard
the film scanner is Reflekta Professional RPS 3600. It is connected via USB. At an other USB-port I have a flatbed scanner, this unit works fine. The problem with the film scanner was not from the beginning, maybe any other software disturbs the processing. But I thought, deinstalling and reinstalling would help, but it don't.
Best wishes, Reinhard
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LSI_Sperling_old
- LSI Staff
- Posts: 99
- Joined: Thu Dec 20, 2001 1:00 am
Dear Reinhard -
I am sorry - your problem seems to be a little bit complicated
Please send the SilverFast log file ( out of the SilverFast folder ) and a description of your problem to: support@silverfast.de - they will take care of it.
best regards
Christoph
I am sorry - your problem seems to be a little bit complicated
Please send the SilverFast log file ( out of the SilverFast folder ) and a description of your problem to: support@silverfast.de - they will take care of it.
best regards
Christoph
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Reinhard Adomeit
- Visitor
- Posts: 4
- Joined: Wed Jun 18, 2003 8:19 am
Problem solved
Hi,
the problem is fixed. There was no log-file, but a calibration....txt file in c:\. I found this file searching for the log-file. I tried to open it to see what it is. The windows-editor started and showed no contents but the waiting-symbol-cursor appears and don't vanish. I was unable to look into the file so I deleted it.
After that and a restart the Demo-Mode worked; Silverfast created a new calibration-file. Than I typed in the serial-number, and this time it was accepted by the system. Now all works fine.
Maybe this helps in similar cases.
Greetings, Reinhard
the problem is fixed. There was no log-file, but a calibration....txt file in c:\. I found this file searching for the log-file. I tried to open it to see what it is. The windows-editor started and showed no contents but the waiting-symbol-cursor appears and don't vanish. I was unable to look into the file so I deleted it.
After that and a restart the Demo-Mode worked; Silverfast created a new calibration-file. Than I typed in the serial-number, and this time it was accepted by the system. Now all works fine.
Maybe this helps in similar cases.
Greetings, Reinhard
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