ScanPilot Locks Program

[John3:16]

Hi,
I recently purchased SilverFast SE Plus. It installed fine and everything seems to work, but when I press the ScanPilot button the entire program begins flashing rapidly (like a screen rewrite?) and becomes unresponsive. Running Windows XP Home with AMD Athlon XP 2200+ CPU and 512 MB RAM.
Thanks

[LSI_Noack]

Dear John3:16

I guess we want to examine this more closely. I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -