scan skewed 10degrees

[dntlhlth]

I have been scanning x-rays(5 1/2 x 11) with an Epson 4990 scanner and Ai version 6.6, and the following problem occurs: the preview scan looks great, but when I scan the image, it is skewed approximately 10 degrees clockwise. The software that initiates the scan is Image 4.5 in Dentrix 11.0(dental software). Any help would be appreciated.

[LSI_Heidorn]

Dear DentalHealth,
this sounds like someone "played" with your settings in the native SIlverFast Software.

May enter the SF Software via the Universal Launcher or with another TWAIN-driven Software, so you get the real SF Interface.

Then reset the Frame ( i expect there is a scan Frame that is rotated 10 degrees ).

OR ( maybe easier for you ) you start the Universal Launcher and select the "Service Dialog" Button ( little Tool Icon ) and delete the Preferences then.

After these actions the images shouldn't be rotated anymore !

Best regards,

Nils Heidorn

[dntlhlth]

Thank you for your quick reply. I intiated the software from the launcher and made sure that the default settings were in place; still came back with a skewed scan. I assumed from that that the dental software was at fault, so I scanned the image into Photoshop Elements, and, voila, a perfect result. I saved the image as a jpeg and put it in a picture directory. I then imported the image from that directory into the dental software and got a correct image. This seems clunky, but it works and will save me a lot of time (and not a few gray hairs). Again, your help was much appreciated. Bill Turner