Scan frames of neg film strips missing a lot of images

[totalcontrolprint]

Hi, can anyone please help, when I scan strips of negatives using the Job Manager, Silverfast doesn't scan correctly to each corresponding frame. For example the negative frames miss a lot of the individual film strip sections and end up scanning blank areas and areas outside the frame.

Has anyone come across this, because this is making the Silverfast Job Manager pointless and I don't fancy scanning 40 film strips x 8 negatives manually without the Multi Job option within Job Manager.

P.S. I've tried a few different things, including re-prescanning to check position of the images, with no luck.

Thanks in advance,
Christian Macey

[LSI_Noack]

Dear Mr Macey

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -