Problems with Silverfast AI 6.02.r35 on RFS 3600

[slbertrand]

I am currently running WinXP, 1 gig ram, 40 gig hd with service pack 1, using a Kodak RFS3600. The last revision of Silverfast ran fairly well, but I had the problem that, after scanning in two full rolls of 36 exposure film, it would freeze after the 17th or 18th frame on the third roll - always on either of those frames. This was using both Photoshop 6 and Photoimpact 6. So, I upgraded to the newest version of Silverfast - 6.02.r35. Now, I am encountering the following problems in scanning in a 36 exposure roll:

In trying to import using Photoshop 6, I can no longer use Silverfast. Both times in trying, Photoshop has crashed, with Silverfast giving the message "Could not complete the import command because of a problem with the acquisition interface". This happened after doing the prescan with image correction and then unclicking the edit button and saying "yes" to save changes. This was not a problem with the previous version. Also, in opening Silverfast this morning, I find that it's lost the registration information...

In trying to scan using Photoimpact 6, it freezes towards the end of the 36 exposures, necessitating a reboot of the system as Silverfast will not run correctly. This is after doing prescans on all 36 exposures, correcting the thumbnails, and doing final scans at a rate of 10 at a time. It has done this twice. This, also has never happened in the previous version.

Since I usually scan in anywhere from six and 20 rolls at a time, this really is unacceptable. I've resigned myself to uninstalling the current version and going back to the previous one for the time being. But, as I will have to scan in two rolls, close the program, open it again to scan in two more, etc. - just to prevent a crash of the program - this is also unacceptable.

I also have Silverfast for my Epson 3200, but haven't tried it on there - quite frankly, I'm very uneasy doing so and am currently trying out a demo version of another software for it.

Is there any chance that, in the near future, we can see a real working version of Silverfast? With no time to waste on the above problems, I find myself looking at alternative software, which is a shame as Silverfast could be a good product.

Sherie

[LSI_Support]

please contact support@silverfast.de

[LSI_Sperling_old]

Dear slbertrand -

Regarding your problem with the RFS3600

Do you use the Jobmanager??? or BachScan??

Please descibe step by step the procedure until the bug occurs.

If there is a problem we will solve it as soon as possible.

regards

Christoph

[slbertrand]

Thanks for your attempt at helping me solve my problem with Silverfast. Since I never received a timely reply from Silverfast in the many times I had contacted them, both by email and by this forum, I have given up Silverfast.

My RFS 3600 will be put on Ebay with the software, with the problems that I've had with the software so noted to the new owner. As far as my Epson 3200, I've stopped using Silverfast and have gone with v**s**n. At least with it, if I have a problem, the owner will help with support...and quite quickly.

There never has been a time when I've regretted spending money on software - until Silverfast. It was a waste of money to upgrade to a software that would never run right, and wasn't supported.

Sherie

[LSI_Rossee]

Dear slbertrand.

We would like to apologize for the lack of support you received. Due to some staff changes and replacements we were not able to respond to your request as quickly as it would have been appropriate.
We have performed some major efforts to improve this area of customer service @ LSI but this will not compensate your situation after all.

Support @ silverfast regrets to lose you as a customer. Please let us know if there still is a chance to solve your issue.

Kind regards.