PROBLEMS WITH PrinTAO help page needed

[kathyf]

At the end of my rope...bought the stand-alone printao, Windows XP, printer Epson Stylus Photo 2200. Figured out how to preserve my colors using NO ICC in PT, and profile for paper in the printer. Prints beautifully as long as I use only 8.5 x 11 paper.
Switch: 13 inch roll paper. The print preview works BEAUTIFULLY to layout my photos on a 13 x 20 user defined size.
NOW:
hit print, system cycles the photos to print Que, the paper advances, cuts off a one and one quarter inch piece of EXPENSIVE paper, and rolls out the 20 inch length I had specified, and then everything disappears from the print que, and I'm done. If anyone needs about a hundred inch and a quarter pieces of Epson semi-gloss paper let me know. No printing no nothing. Have tried to modify all settings to no avail. Have plenty of RAM, but am getting nowhere fast. Have about a hundred Restored photos promised yesterday and think I will have to print them out one at a time with letter size paper at a great waste of paper. Forgive me for not posting a smile face.
kathyf

[LSI_Noack]

Dear kathyf

looks like you want to start an "official" problem report:
http://www.silverfast.com/problemreport/en.html

How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[kathyf]

Thanks, Sonny, but there is no specific "report" for Printao, just for all other programs. But in the interest of science I'll give it one more try.

[LSI_Noack]

Dear kathyf

I see your point, just take
https://www.silverfast.com/problemreport ... opic=Usage
and SilverFast HDR, if you like, and point out that this really is about PrinTao. I will ask the web admin to adjust the form accordingly.
1000 thanks for your hint =)

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[kathyf]

Hey, that's OK, was just sharing my experience. And it goes on and on and on....still no solution. That's my professional opinion.
KathyF