Problem save file

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Darkroom8
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Posts: 1
Joined: Sun Mar 13, 2016 6:47 am
Scanner: v800
SilverFast Product: SE

Problem save file

Postby Darkroom8 » Sun Mar 13, 2016 7:20 am

Hi,
May i know how to fix this problem?
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LSI_Ketelhohn
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Re: Problem save file

Postby LSI_Ketelhohn » Fri Mar 18, 2016 3:20 pm

Dear customer,

those are temporary file additions.
They sometimes can not be deleted when the folder is opened during scanning because the Windows thumbnail generation locks them.
Make sure you are using the latest SilverFast update and keep the folder closed while scanning into it.
you can just delete the four digits from the file name and it will be detected as a regular jpg file.

Kind regards,
Arne Ketelhohn.


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