Photoshop freezes after prescanning a transparency.

[Orka]

Photoshop 7.01 freezes after pre-scan when scanning a slide (transparency/positive). I have not experienced any problems scanning a photo (reflective). My scanner is the Epson 3200 pro my version of Silverfast is v6.0.1r31 and I am connecting via USB.

[LSI_Noack]

Dear Orka

please update your SilverFast (download available from our website).
You might experience that this already solves your problem.

Happy new year

[Orka]

Dear LSI_Noack,

I downloaded the latest update prior to joining the forum and that did not solve the problem. Do you have any further suggestions?

Thanks for your reply!

[LSI_Noack]

my version of SilverFast is v6.0.1r31

Dear Orka

the latest update release of SilverFast reads 6.1.0r8.
I suggest you contact info@silverfast.com for support, as I am on holidays at this time. Please send the SF_Logfile attached to your email to SilverFast support staff. Thanks in advance.

[Orka]

Dear Noack,

I was incorrect when I mentioned my version of SilverFast. First I should mention that my version came bundled with my scanner and it is a SE version. The latest update listed in the download section for bundled software is SFE 6.1.or7. I have uninstalled and reinstalled the original program and again downloaded the latest update for bundled software and I am still unable to scan a slide. The Epson software that came with the scanner works perfectly, but I was hoping to use the SilverFast software because it seems to have more capabilities.

Thanks again for your response and Happy Holidays.

[LSI_Noack]

Dear Orka

thanks for your reply and the greetings. I am back again at the office.
It would be helpful if I could learn more about your system configuration. The easiest way would be if you could please find the SF_Logfile and email it to me via info@silverfast.com.
Thanks in advance for your co-operation.