Postby LSI_Ketelhohn » Thu May 12, 2016 12:57 pm
Dear customer,
At a first glance it looks like the infrared channel of your scanner is not working correctly.
Please check the infrared image.
To do so first activate the 1:1/HQ mode.
Then hold the following keys while clicking on the main preview.
Windows: <shift> and <Ctrl>
Mac: <shift> and <command>
The image will change to a B&W representation of the infrared channel.
It should only show dust and scratches as dark areas. No image or other structures should be visible.
Kind regards,
Arne Ketelhohn.