HELP

All problems are not listed anywhere

Moderator: LSI_Ketelhohn


GIMGIMGIM
Visitor
Posts: 1
Joined: Thu Sep 05, 2013 7:06 pm
Scanner: V700
SilverFast Product: SE
SilverFast Version: 6.0

HELP

Postby GIMGIMGIM » Thu Sep 05, 2013 7:16 pm

I HAVE silverfast 6 se for V700 epson.

I bought V700 MAY 2010. I used scanner on PC. so there is no problem.

some days a go i changed pc to mac. i cant use silver fast. so i try to upgrade silverfast 6 to 8.

free upgrade service needs invoice. but i dont have it. I think i lost.... Is there any way to free upgrade?

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LSI_Ketelhohn
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Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: HELP

Postby LSI_Ketelhohn » Fri Sep 06, 2013 1:41 pm

Dear customer,

The free upgrade is possible three months after purchase.
As you purchased your scanner in 2010 this is unfortunately no longer possible for your license.

You can however upgrade through our web store.
After selecting your device in the shop you can enter your existing serial for a discount.
SilverFast 6.5-6.6 will provide a 50% discount.
Older SilverFast 6.0 to 6.4 versions provide 30% discount.

kind regards,
Arne Ketelhohn.


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