User Information

[LSI_Rossee]

Dear forum users.

As we have stated earlier, the forum is a platform for users to share their experience. No individual support requests should be posted here --> viewtopic.php?p=9763&highlight=#9763

Please always open a support request using the problem report form ( http://www.silverfast.com/problemreport/en.html ) and copy&paste the SF_logfile when you have an individual scanner or software problem. The SF_logfile contains essential valuable information for further problem analysis, i.e. Scanner model and firmware version.

Users that have provided this information will be answered prior to the users that have not.
The earlier you provide this information to our support staff the faster your problem will be solved.

Kind regards.

[asto999]

Hello LSI staff,

Thanks for any suggestions on how to discuss problems.
However, are problems in using the SF software secret so that they must not be disclosed to the SF user community? I firmly believe that an open discussion of relevant topics might help a considerable number of users to get along with the software pretty well.
On the other hand, posting and receiving a ticket number without any clear idea of where to follow up such ticket makes me feel uncomfortable. And, besides, it increases the support staff work - having to answer the same more or less stuid questions twice or more often.

Thanks heavens SF is good software and leaves us with pretty fine scans (in most cases, however). Otherwise, I had to think twice about buying LSI products.

So, why not become somewhat more user-friendly? Imagine, your clients have work to do, most of them earn a living using your products. The LSI customers do not want to wait long long days or even weeks until having a question answered or being said that this question has already been answered some months ago to some other customer.

If a SF user needs help, he usually needs help soon.

Thank you,
best regards.