Why no response???

[dnobel]

On May 17, I submitted a request for technical support on Ticket #20070518017508. The following day, I submitted a follow-up with supporting material. On May 24, I sent a query referring to this open case.

So far, I have only had an initial automated response from LaserSoft on this file, which concerns problems with the new automated IT8 calibration and automatic frame selection in SF Ai Studio. Although I can work around both problems, I am concerned with the lack of human acknowledgement or response to date. Were this a more serious issue, I would be extremely upset.

Are you having your own "technical problems" with your tech support?

[LSI_Rossee]

Dear dnobel,

you are right we should have corresponded a little more proactive. Good news is that we are looking into your issue with the developers. I replied to your ticket and will look after it.

Kind regards,

JAN