support response

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support response

Postby LSI_Leschke » Mon Jan 19, 2004 5:36 pm

Recently we've ben getting a lot of e-mails from AOL users, complaining that they never received a response regarding their support inquiry. After checking these cases, I found that we actually did send the response. It seems that AOL has implemented a new SPAM filter, which, when turned on, eliminates our e-mails to the customer without a warning.

So, please, if you've not been getting a response from us- check your SPAM filter settings !

we use the following domains in the "from:"- field to answer your inquiries:

NM Bill
Posts: 5
Joined: Tue Aug 02, 2005 6:30 pm

Junk E-mail folder

Postby NM Bill » Fri Sep 02, 2005 2:57 pm

I found hotmail to do the same, My response ended up in junk Email folder.

You just have to check that folder, or like you say allow it.

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Location: Kiel, Germany

Postby LSI_Noack » Tue Sep 27, 2005 1:51 pm

Dear customers

in addition to what Martin already stated above: is also in use.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

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