silverfast se6, mac tiger, does not find photoshop

[marcel]

Hi!

I bought me a powerbook g4 with os x tiger. i tryed to install silverfast se 6, the installation program tries to search for photoshop, but then there is allways this error message:

error by creating a folder
1008:9.-61

Why cant i install silverfast? please help me!

I use an Epson 4870 photo.

[LSI_Noack]

Dear Marcel

I suggest you want to download and install the latest update release of your version of SilverFast from our website.
https://www.silverfast.com/sf-download/s ... roduct=414

You shall experience that this already does solve your problem.
Cf. https://www.silverfast.com/faq/1002/en.html#error1008

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[marcel]

Thanks for your reply!
I downloaded the update and installed it. I can scan, but there are some problems with silverfast. The scanned images can not be viewed in OS X preview. There is only a black and white chaos. Sometimes the scan window changes into a small one and the zoom preview does not work.
How can I solve this problem?

[LSI_Noack]

Dear marcel

the problem might be caused by corrupted preferences left over from the earlier version.

SilverFast usually should read the old prefs during an update install and transform them if the prefs format has been changed. But with certain file permissions set by the operating system this cannot always be done.

However, SilverFast does provide a set of secure settings.
If it does not find a "Prefs" folder when starting up, it generates a new one with these safe values.
Thus, please delete the Prefs folder (while SF isn't running) and check whether this does improve the situation.

On a typical Windows XP installation, the SilverFast "Prefs" folder is to be found at:
C: \ Documents and Settings \ (your username) \ Application Data \ LaserSoft Imaging \ SilverFast \

On a typical Mac OS X installation, the SilverFast "Prefs" folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging / SilverFast /

You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -