SilverFast SE Epson 4990 : Lose main window.

[wattanapol]

The SFE-6.4.2r9, when I start the application from the SF Launcher v2.1.1

There are only 2 windows represent, Prescan window and Scan Pilot window.

I cannot find any menu / button to activate the application main window which has 3 tabs inside "General", "Frame" and "Densitometer", Therefore I cannot change the Scan Type or Input Type.

Please suggest.

[wattanapol]

I also tried to remove/reinstall the application but it didn't help at all.
the application still come up with only those 2 windows.

[RAG]

wattanapol,


I get the impression that you just did an upgrade from a previous revision. If you are using a PC running Windows XP try deleting the "prefs" located in C:\Documents and Settings\[your logon name]\Application Data\Lasersoft Imaging\SilverFast\Prefs if you are using Windows XP. I'm not sure of the "prefs" location on a MAC.

If that does not solve the problem then goto the link below and complete a support form.

Link:
http://www.silverfast.com/problemreport ... opic=Usage

[wattanapol]

Many thanks RAG for your quick help. I get the problem solved now.

[RAG]

Excellent news!!! I'm glad this solved the problem for you!