Silverfast Ai Crashing at Scan w/Epson v750 PRO

[paigeh]

BACKGROUND:
I have an Epson V750 PRO scanner that uses Silverfast Ai to scan in. I catalog the scans from this program into Adobe PhotoElements 5.0 Catalog. My computer runs Windows XP Home Edition.

PROBLEM:
After scanning one picture and moving on to the next, SilverFast crashes mid-scan. I get a Windows error message, which I choose to send and report each time. I have to restart the scanner and SilverFast program for each scan after that, which is time consuming considering I have several hundred scans to go through.

I installed the driver and have kept an eye out for updates on Silverfast Ai but nothing has helped. Why is my program crashing? What is the solution?

[LSI_Noack]

Dear paigeh

the scanner is widely used by many customers. Therefore I am forced to regard the phenomenon you're encountering a singular one.

Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -